Frequently asked questions

WHY SHOWER FILTERS MATTER

Isn’t my water already safe?

Yes, but safe to drink doesn’t always mean gentle on your hair and skin. Tap water meets health standards for consumption, but those standards don’t consider long-term beauty or skin-barrier effects.

 

Australian tap water can contain chlorine,  heavy metals, bacteria, and mineral build-up that can strip natural oils, dull hair and contribute to dryness and irritation.

 

How does unfiltered water affect my hair?

Hair is naturally porous and sensitive to the environment. That's why showering in unfiltered water can strip away natural oils, and leave build-up on the scalp

 

Some common signs unfiltered water may be affecting hair:

  Dry, frizzy or flat hair that lacks volume

  Faster colour fade or brassiness 

  Dullness and reduced shine 

  Brittle hair prone to tangles and breakage 

  Dry, itchy or flaky scalp 

  Increased hair loss

 

Making filtered water the first step in your hair care routine creates a healthier foundation for softer, shinier hair that's easier to manage.

How does unfiltered water affect my skin?

Chlorine and other disinfectants can strip away your skin’s natural oils and disrupt its pH balance. Over time this weakens the moisture barrier — leading to skin that feels tight, flaky, or irritated after showering.  

 

 Some common signs unfiltered water may be affecting your skin:

  Dryness or tightness after showering 

  Itchy or sensitive skin 

  Redness or irritation 

  Flaking or rough texture 

  Skin feels uncomfortable despite using moisturiser

 

Many people mistake these symptoms for "dry skin" when, in reality, it’s chlorine-induced dehydration.

 While a filter isn’t a medical treatment, removing chlorine and metals can help reduce irritation triggers for sensitive skin. That’s why many people with eczema, dermatitis or acne report calmer, less irritated skin after switching to filtered water.

How do I know if I will benefit?

Chlorine smell, dry or dull hair, itchy scalp, sensitive skin and eczema flare-ups are all signs of water affecting your hair and skin.  If you experience any of these symptoms, then installing a PURITI shower filter will make a noticeable improvement to your routine. 

 

You may benefit from a shower filter if:

• Your water smells chlorinated or metallic

• Your hair feels dry, dull or difficult to manage

• Your coloured hair fades quickly, or changes tone 

• Your skin feels tight or irritated after showering

• You have sensitive skin conditions such as eczema or psoriasis 

• You notice mineral build-up on your showerhead

• You live in an area with older plumbing or poor water quality

 

 Water quality varies between suburbs and states, so it’s worth checking with your local water council to learn more about the quality of water supplied to your home.

How Does It Work?

How does the PURITI shower filter work?

As water flows through PURITI's unique high-flow casing, it passes through a combination of advanced, science-backed filtration media that instantly neutralizes up to 99.55% of chlorine and traps microscopic impurities to deliver softer, purified water whilst maintaining water pressure.

 

What filtration media does PURITI use?

The PURITI filter uses five science-backed filtration stages, each with a specific purpose:

 

• KDF-55 reduces chlorine, heavy metals (including lead, mercury, and copper) and inhibits bacterial growth

• Calcium Sulfite neutralises free chlorine on contact

• Activated Carbon eliminates odours, trapping microscopic molecules and chemical pollutants

• Scale Inhibitor reduces limescale build-up that damages shower fixtures, and clogs hair follicles.

• Micro-Mesh captures fine particles including rust, dirt and sediment before they affect your hair or skin.

 

Unlike standard filters that contain cheaper additive media or fillers, PURITI uses 100% active filtration media chosen for their scientific performance, longevity, and reliability.  No filler beads, no unnecessary additives, only high-quality technology selected for their proven performance.

 

How does PURITI compare to other shower filters?

Many shower filters publish only their maximum chlorine removal rate or performance up to the first 5,000 litres of use. 

 

PURITI has one of the highest chlorine removal rates in Australia, at 99.55% and maintains a world-class purification performance over 6 months of use. 

 

We also publish our laboratory test results across 10,000 litres so you can compare how PURITI's performance compares to other filters

How often should I change the PURITI filter cartridge?

Each PURITI filter cartridge lasts 6 months under normal household use. That's twice as long as standard filters, making it better for the environment and long-term value compared to a standard 3 month filter. 

 

Need a replacement? Refill cartridges are available to purchase individually or with a subscription.

How should I store my filter when not in use or when travelling?

To store your filter when it’s not in use, or when you are taking it with you on a trip:

1. Remove the cartridge from the filter casing

2. Seal the wet cartridge in a zip-lock bag to keep it fresh

3. Wipe the filter casing thoroughly before storing it in a cupboard or travel case.

 

What should consider when choosing a shower filter?

Not all shower filters deliver the same level of protection. The best shower filters continue protecting your hair and skin long after they're first installed.

 

When comparing shower filters, we recommend looking for:

 

✓ Multi-stage filtration

Look for filters that combine proven filtration media such as KDF, Activated Carbon and Calcium Sulfite. These media work together to target chlorine, heavy metals and other common water contaminants.  Be cautious of filters that advertise a high number of "stages" without explaining what those stages contain. More stages don't necessarily mean better filtration, and some filters use inexpensive fillers that contribute little to filtration performance.

 

✓ Published performance data

Many shower filters only advertise their maximum chlorine removal rate when the filter is brand new. Look for brands that publish how their filter performs over time, so you know how much protection to expect throughout the life of the cartridge. A filter with proven performance lasting 6 months is much better for the environment and long-term value. 

 

✓ Durable construction

We recommend choosing a filter with a durable metal housing, such as aluminium alloy or stainless steel, which offers greater strength and longevity over a plastic casing.

 

Ultimately, the best shower filter is one that delivers proven protection, lasts longer, and backs its performance claims with evidence, not just promises.

 

We hope this information helps you choose the shower filter that's right for you.

 

Is It Easy to Use?

Do I need tools or a plumber to install?

No. PURITI installs in under two minutes with no tools or plumber required.

Simply unscrew your existing shower head, attach the filter, then reattach your shower head. Every filter comes with easy step-by-step instructions for both handheld and rainfall shower heads.

Can I use PURITI if I rent?

Absolutely. PURITI is 100 % renter-friendly and simply attaches to your existing shower; no modification required. 

When it's time to move, just unscrew it and take it with you.

 

Can I use PURITI in other countries?

Yes — PURITI uses a the global ½-inch connection standard, making it compatible with showers throughout Australia, the US, UK, Europe, and most Asian countries. 

 

It's designed to travel with you, so you never have to compromise your beauty routine.

 

Ordering & Support

What are your shipping and delivery times?

Orders are dispatched from our Sydney fulfilment centre within 24–48 business hours. Once dispatched, delivery typically takes 2–8 business days, depending on your location.

How do I track my order?

You'll receive a shipping confirmation email with your tracking number as soon as your order is dispatched.

Orders are usually dispatched within 24–48 business hours. If you haven't received your shipping confirmation after this time, please check your junk or spam folder first. If you still can't find it, simply contact our customer support team who will be happy to help.

Do you have a risk-free guarantee?

Absolutely. We're so confident you'll notice an improvement, that PURITI filters are backed by a 90-Day Guarantee. Try PURITI risk-free for 90 days and if you don't love it, return for a full refund. No questions asked. 


That's our Confidence Guarantee. Because we want choosing better water to be completely risk-free. 

 

See our Returns policy.

 

 

DIDN’T FIND WHAT YOU WERE LOOKING FOR? 

Still have a question? We'd love to help. Get in touch with our friendly customer support team via our Contact Us page, and we'll get back to you as soon as possible.

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